Shipping and Returns Information

Canada and USA are eligible for free shipping with purchases of $150CAD or more, before taxes, after discounts. 
NOTE FOR EVERYONE: 

 

CANADA SHIPPING

Parcels within Canada are all trackable and will be processed within 1-3 business days.

*Promo codes must be used at time of order and may not be applied once an order has been submitted. Only one code can be used at a time. The first order discount can only be used on full priced items.

Mouton Royal is not responsible for lost or stolen packages, or packages returned to us due to an incorrect address. 

 

    USA SHIPPING

    Orders to the US may take longer than the estimated delivery window due to parcels being processed through customs.

     

    Mouton Royal is not responsible for lost or stolen packages, or packages return to us due to an incorrect address. 

    All orders are processed between 1-3 business days (excluding Canadian holidays) 

    *Promo codes must be used at time of order and may not be applied once an order has been submitted. Only one code can be applied at a time.

    *DUTIES AND TAXES

    Customers are responsible for all import taxes, duty or other customs fees for their order. Shipments may be held by a country's customs department for some time. Please note that Mouton Royal is not responsible for such situations and refunds will NOT be applied. Any packages that are refused or not acknowledged by the customer will not be refunded by when we wear young.

     

    WORLDWIDE SHIPPING

    We are happy to ship everywhere outside of Canada!

    All orders are processed between 1-3 business days and packages can take up to 3 weeks for delivery. when we wear young is not responsible for lost or stolen packages. 

     *Promo codes must be used at time of order and may not be applied once an order has been submitted.

    Customers are responsible for all import taxes, duty or other customs fees for their order. Shipments may be held by a country's customs department for some time. Please note that mouton royal is not responsible for such situations and refunds will NOT be applied. Any packages that are refused or not acknowledged by the customer will not be refunded by mouton royal.

     


    RETURNS AND EXCHANGES

    Exchanges and Returns can be done in store at 39 Somerville Av, Westmout.

    All online returns and exchanged must be authorized by emailing Mouton Royal.

    All costs for returns or exchanging items are the responsibility of the customer. We are not in the position to offer free returns just yet, keep shopping small and hopefully we will be able to offer this in the future!

    All refunds will be processed within 14 days of receipt of merchandise and credited back using your original form of payment. 

    All merchandise MUST BE returned unworn, unwashed, in their original condition with all tags intact. All returns are accepted at the sole discretion of Mouton Royal

    Is your item damaged? Please email me with photos at loren@moutonroyal.ca and we will rectify it for you.